VLC Holdings Pty Ltd and its related companies which include Veitch Lister Consulting Pty Ltd, Indicatrix IP Pty Ltd and VLC Europe Ltd and business names Planwisely and VLC, collectively known as VLC, (referred to in this document as we, us or our) recognise that your privacy is important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles and registered privacy codes govern the way in which we must manage your personal information. This policy sets out how we collect, use disclose and otherwise manage your personal information.
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you and is relevant to providing you with the services and products you are seeking. The kinds of information we typically collect include name, postal address, phone number, email address, information about your skills and experience or other information relevant to providing you with the services and products you are, or someone else you know, is seeking.
Method of collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. We may also collect personal information about you from third parties acting on your behalf. Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. We may also collect personal information about you from third parties acting on your behalf. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purpose of collection
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we collect, use and hold your personal information for the purposes of:
- providing services or products to you or someone else you know;
- administering our website;
- making contact with you and responding to your enquiries;
- adding you to our mailing list and contacting you to participate in a survey;
- providing you with information about other services or products that we offer that may be of interest to you;
- recruitment activities, such as considering your curriculum vitae for potential employment opportunities;
- facilitating our internal business operations, including the fulfilment of any legal requirements;
statistical analysis purposes in relation to the use of our website; and
- analysing our services, products and customer needs with a view to improving those services and products.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know with the services or products you, or they, are seeking.
Use and disclosure
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, interference, modification or disclosure, including electronic and physical security measures.
Access and correction
You may request access to personal information we hold about you, by making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making a request for access). We may decline a request for access to personal information in circumstances prescribed by the Privacy Act and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons). If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
Complaints and feedback
Privacy Officer, PO Box 15080, City East, Queensland, 4002
Telephone: (07) 38704888
For more information about privacy in general, you can visit the Australian Privacy Commissioner’s website at www.oaic.gov.au